Frequently Asked Questions

We offer comprehensive insurance solutions:

• Life Insurance: Term, endowment, ULIP, whole life policies
• Health Insurance: Individual, family floater, senior citizen plans
• Motor Insurance: Car and two-wheeler insurance
• Home Insurance: Property and contents coverage
• Business Insurance: Commercial policies

We work with 25+ insurance companies to find the best coverage for your needs.

A general rule of thumb is 10-15 times your annual income. However, we calculate based on:

• Income Replacement: 10-15 years of current income
• Outstanding Liabilities: Home loan, personal loans
• Future Goals: Children's education, marriage
• Lifestyle Maintenance: Family's monthly expenses
• Inflation: Future value of money

We provide a free insurance needs analysis to determine your ideal coverage.

Term Insurance:

• Pure life cover without maturity benefit
• Lower premiums for higher coverage
• Best for maximum protection at affordable cost
• Example: ₹1 Crore cover for ₹15,000/year

Endowment Plans:

• Life cover + savings/investment component
• Maturity benefit if you survive the term
• Higher premiums for same coverage
• Suitable for forced savings with life cover

We recommend term insurance for pure protection and separate investments for wealth creation.

Cashless Claims (Network Hospitals):

1. Inform us and insurance company before hospitalization
2. Hospital sends pre-authorization request
3. Insurance company approves coverage
4. Treatment completed without payment (up to sum insured)
5. Hospital directly settles with insurance company

Reimbursement Claims (Non-Network):

1. Pay hospital bills from your pocket
2. Submit claim documents within 30 days
3. We assist with documentation and follow-up
4. Insurance company processes and reimburses

Our 90% claim success rate ensures you get maximum support during medical emergencies.

Timely renewal is crucial to maintain continuous coverage:

• Health Insurance: Renew before expiry to avoid waiting periods for pre-existing conditions
• Motor Insurance: Renew before expiry to avoid penalties and maintain NCB (No Claim Bonus)
• Life Insurance: Grace period of 30-90 days, but maintain continuous coverage

Our Renewal Support:

• Automated renewal reminders 45 days before expiry
• Policy comparison before renewal
• Hassle-free online renewal process
• Assistance with policy portability if needed

Mandatory Documents:

• PAN Card: Original + photocopy (mandatory for investments)
• Aadhaar Card: For eKYC and address proof
• Bank Proof: Cancelled cheque or bank statement (not older than 3 months)
• Photograph: Passport-size photos (2 copies)
• Signature: On KYC form

Additional for Non-Residents:

• Passport copy
• Overseas address proof
• PIS (Portfolio Investment Scheme) permission

We assist with complete KYC process - physical or digital (eKYC through Aadhaar).

eKYC (Digital):

• Instant verification using Aadhaar OTP
• Can start investing immediately
• Takes only 10-15 minutes

Physical KYC:

• Submit documents at our office or via courier
• In-person verification (IPV) if required
• Processing takes 2-3 working days
• KYC status updated in CERSAI database

Once KYC is completed, it's valid across all mutual fund houses and financial institutions.

Yes, KYC is mandatory for insurance policies:

• Life Insurance: PAN, Aadhaar, address proof, income proof
• Health Insurance: Age proof, medical reports (if required), previous policy details
• Motor Insurance: Vehicle RC, previous policy, driving license

Additional Requirements:

• Medical tests for high sum assured (₹50 lakh+)
• Income proof for life insurance (salary slips/ITR)
• Nominee details with relationship proof

We guide you through documentation and arrange medical tests at your convenience.

No, once KYC is completed, you don't need to repeat:

• One-time KYC: Valid across all mutual funds and financial products
• Digital Storage: Documents stored securely in KYC database
• Updates: Only required if address/contact changes

For Additional Investments:

• Only application form and bank mandate required
• Can invest online without documents
• Annual updates may be required for some products

We maintain digital copies for quick processing of future investments.

Immediate Action Steps:

1. Call Us First: Pinal Shah: +91-XXXXXXXXXX (available 24/7)
2. Inform Insurance Company: Within 24 hours of claim event
3. Preserve Evidence: Photos, bills, reports, police FIR (if applicable)
4. Don't Admit Liability: For motor insurance claims
5. Get Treatment Record: All medical bills and discharge summary

For Health Claims:

• Notify us before hospitalization for cashless approval
• Keep all bills, prescriptions, and diagnostic reports
• Obtain final discharge summary from hospital

Our Support: We guide you through every step and handle paperwork on your behalf.

Health Insurance Claims:

• Claim form (duly filled and signed)
• Original hospital bills and receipts
• Discharge summary with diagnosis
• Doctor's prescriptions and reports
• Diagnostic test reports
• Pharmacy bills with itemized list
• Hospital registration slip

Life Insurance Claims:

• Death certificate (original)
• Claim form with nominee details
• Policy documents
• Medical reports/post-mortem (if required)
• FIR copy (for accidental death)
• Nominee ID and bank details

Motor Insurance Claims:

• Claim form
• FIR copy (for theft/third-party)
• RC book copy
• Driving license copy
• Repair estimates/invoices
• Photos of damage

We maintain a checklist and ensure all documents are submitted correctly.

Typical Timelines:

• Health - Cashless: 2-4 hours for pre-authorization, instant settlement
• Health - Reimbursement: 15-30 days after document submission
• Motor Insurance: 7-15 days for own damage, 30-60 days for third-party
• Life Insurance: 30 days for death claims (as per IRDAI norms)

Delays happen when:

• Incomplete documentation
• Pre-existing disease disclosure issues
• Investigation required (for high-value claims)
• Policy terms violation

Our Role: We follow up aggressively and resolve 90% of claims successfully. Our expertise helps avoid common rejection reasons.

Don't worry - we fight for your rights:

Step 1: Understand Rejection Reason

• Request detailed rejection letter
• Review policy terms and claim documents
• Identify if rejection is justified

Step 2: Appeal Process

1. Internal Review: Write to insurance company's grievance cell (15 days)
2. Insurance Ombudsman: Free arbitration service (30-60 days)
3. Consumer Court: Legal recourse for wrongful rejections

Our Success Stories:

• Overturned 45% of rejected health claims through appeals
• Helped recover ₹5.2L claim that was initially rejected
• Expert handling of complex pre-existing disease cases

We don't give up easily - your claim is our responsibility until settlement.

Reality: Mutual funds are regulated investments managed by professionals:

• SEBI Regulated: Strict compliance and disclosure norms
• Diversification: Your money is spread across 50-100 stocks/bonds
• Professional Management: Experienced fund managers make decisions based on research
• Transparency: Daily NAV disclosure, monthly portfolio reports
• Historical Returns: Equity funds have delivered 12-15% CAGR over 20+ years

Gambling is chance-based; investing is research and analysis-based wealth creation.

Reality: You can start with as little as ₹500/month:

• SIP Start: ₹500 per month in mutual funds
• Real Example: ₹2,000/month SIP for 20 years = ₹21 lakhs (at 12% returns)
• Insurance: Term insurance from ₹10,000/year for ₹1 Crore cover

The Power of Early Start:

• Starting at 25 with ₹3,000/month = ₹3.5 Cr by 60
• Starting at 35 with ₹3,000/month = ₹1.2 Cr by 60

Start small, but start now. Time is more important than the amount.

Reality: Insurance is financial protection, not investment:

• Purpose: Transfer risk, not generate returns
• Peace of Mind: Financial security for your family
• No-claim is Success: Means you stayed healthy/safe

Real-Life Impact:

• ₹15,000/year term insurance = ₹1 Crore family protection
• Medical emergency of ₹8 lakhs covered without touching savings
• Car accident repair ₹3 lakhs paid by insurance

Think of it like: You lock your house every day. Doesn't mean it's a waste if nobody breaks in - it's protection.

Reality: FDs are safe but don't beat inflation:

FD Returns:

• Current: 6-7% per annum
• After tax (30% slab): 4.2-4.9%
• Inflation: 5-6%
• Real return: NEGATIVE (losing purchasing power)

Mutual Funds (Equity):

• Historical: 12-15% CAGR (15+ years)
• Beats inflation comfortably
• Yes, short-term volatility exists, but long-term growth is proven

Balanced Approach: Keep emergency fund (6 months) in FD, invest rest for growth in mutual funds.

Reality: Youth is your biggest advantage:

For Investing:

• Time = Compounding magic: Start at 25 vs 35 = 3x wealth difference
• Risk-taking ability: Can weather market volatility better
• Example: ₹5,000/month from age 25 = ₹5.8 Cr by 60 (at 12%)
• Example: Same ₹5,000/month from age 35 = ₹1.8 Cr by 60

For Insurance:

• Cheapest premiums: Term insurance at 25 = 50% less than at 35
• Better health: No medical complications, easy approval
• Longer coverage: 35-40 years of protection

Don't wait for: Higher salary, marriage, or "right time" - start now with whatever you can.

Reality: Even experts can't predict market movements consistently:

Research Shows:

• Missing the 10 best market days reduces returns by 50%
• Best and worst days often happen close together
• Time IN the market beats TIMING the market

Better Strategy - SIP:

• Invests regularly regardless of market levels
• Averages out purchase price (rupee cost averaging)
• Removes emotional decision-making
• Historical data: SIP works in all market conditions

Our Advice: Focus on staying invested with proper asset allocation rather than trying to time market tops and bottoms.